Is our platform secure?

Yes. At Helvecy.com, you are safe when shopping.

We use SSL/HTTPS technology which guarantees the protection of your personal and banking data.

Are the watches authentic?

Yes.

The watches offered on Helvecy.com are produced by the manufacturers and are sold with their original packaging and cases, their manuals, their warranty cards and their original serial numbers.

New watches are thoroughly inspected prior to shipment and are unworn and unworn.

Pre-owned watches are serviced and guaranteed for 2 years from the date of purchase.

How does the 0% Interest Financing purchase work?

We currently offer financing plans for our customers in Switzerland.

In collaboration with our partner Bob Finance, we offer you a quick and easy way to buy your watch and pay by instalments at exclusive conditions. The effective interest rate is fixed at 0%.

To apply for financing, place your order by selecting the financing purchase option and entering your personal details. After a successful financing evaluation and acceptance, we will confirm your order.

As soon as your request is sent, you will receive a quick answer by email to complete and finalize the purchase of your watch.

With our interest at 0%, you will not pay any additional fees. The sum of your monthly payments represents the boutique price of your watch. For example, you will only pay 48 monthly installments of 100 CHF for a watch worth 4800 CHF, including shipping, insurance and VAT.

Bob's online financing process is very simple, fast and secure.

Please visit our "0% Funding" page for more information.

Can I make my payments by bank transfer?

Yes, if you want to pay by bank transfer, select this option directly at the time of your purchase.

With this option, the bank details will be sent to you by email so that you can make the transfer.

Can I make my payments with PayPal

Of course. PayPal offers you the best protection for your online purchases.

Your bank details are protected by a PayPal account using the latest encryption techniques, as they are not transmitted directly. In addition, PayPal offers you additional protection for buyers.

After authorizing the payment, you will automatically return to our site and can complete the order process.

What are the delivery times and shipping costs?

Our watches are delivered in 7 to 14 days following the reception of the payment.

Delays may vary for certain very popular or exclusive models. They will be communicated to you at the time of your order.

Delivery is free for orders placed in Switzerland.

Can I place an order from abroad (outside Switzerland)

Yes, we ship to most international destinations via FedEx.

All our shipments are insured at 100%.

Please note that we are not responsible for any additional costs, such as customs duties, VAT and other import taxes in your country (outside of Switzerland).

Can I return my order?

Yes, within 7 days of receiving your watch.

The watch must not have been worn or damaged. In addition, it must be accompanied by the original documents, its guarantee and its original case.

What is the difference between a watch with an automatic movement and a manual movement

For watches with automatic movement, the watch must be wound by an oscillating weight. This is set in motion by a sufficient movement of the watch when it is worn on the wrist.

Therefore, it is also possible that if a watch with an automatic movement is not worn for too long, it will stop. The fact that your watch is equipped with an automatic movement is indicated by a note on the watch case (on the dial or back).

A hand-wound movement (manual movement) must be wound daily by hand, clockwise, through the crown, until resistance is felt.

How do I wind my manually wound watch?

To wind your watch, move the crown of your watch to the winding position. If the crown is locked, you can loosen it by turning it counterclockwise.

Then turn the crown without pressure about 20 to 40 times clockwise to wind your watch. You will not notice any resistance in an automatic movement.

The hand movement should be wound up until you feel resistance.