The general terms and conditions of sale (GTCS) presented below govern sales made by Helvecy Sàrl (Helvecy). The following terms and conditions apply exclusively to Helvecy Sàrl and any individual, legal entity or Customer making a purchase on the Helvecy.com website.

As the GTC can be modified at any time, the user of the website and the Customer acknowledge that they have taken cognizance of the GTC in force at the time of placing an order. By placing an order, the Customer expressly accepts all the terms of the GTC in force at the date of his purchase.

ARTICLE 1 - ORDERS

The Customer can place his order by several means. For all orders placed on the website www.Helvecy.com, the contractual and legal information is presented in the chosen language. Orders on the Helvecy.com website are made through a secure connection.

Helvecy reserves the right for orders coming from a foreign country with a payment presenting a suspicious character (suspicious bank card, banking risk, customs risk...) not to proceed to the delivery of the order without having proceeded to additional verifications which could delay the delivery time.

Helvecy also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order, or for any other reason without explanation.

Any order from the Customer, which has been confirmed by the sending of an order confirmation, is considered firm and definitive, as of its receipt by Helvecy.

Any modification of an order, for whatever reason, requires the prior written consent of Helvecy. Delivery of an order will only be made upon receipt of full payment of the order by the Customer.

ARTICLE 2 - PRICES

All prices are public prices and are in Swiss Francs including taxes. 

Unless otherwise stated, the prices displayed on the Website are in Swiss francs (CHF), including VAT. Prices may be displayed in foreign currencies, based on the daily conversion rate, but payment will be debited in Swiss francs. The prices shown on the Website at the time of ordering apply. We reserve the right to change the price of the Products at any time.

In case of order towards another country than Switzerland, the possible customs charges or local taxes will be charged to the recipient. All orders, whatever their origin, are payable in Swiss francs.

In the case of the monthly payment amounts indicated, this is the final amount based on a calculation by our financial partner, subject to acceptance by both parties.

The products remain the property of Helvecy until full payment of the order by the customer.

ARTICLE 3 - AVAILABILITY OF PRODUCTS

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Some products marked "On request" are not in stock but can be ordered from our suppliers.

Information on the availability of products is provided to you in any case at the time of placing your order. In the event that a product is not available after you have placed your order, Helvecy will indicate without delay and by all means a new delivery date, as soon as we receive the information. In this case, the customer may cancel the order.

In case of default, impossibility to deliver or for any other reason, Helvecy reserves the right to cancel all or part of the orders already paid and in this case obliges itself to reimburse the Customer for any amounts already paid.

We may have to refuse, cancel or remove an order after it has been confirmed, for any reasonable reason. In this case, you will be notified of the delivery of a partial order or the cancellation of your order. If you have already paid for certain Products, we will refund the full amount of the Products concerned and any delivery charges invoiced as soon as possible. We may also refuse an order if there is a dispute over payment for previous orders or in the case of abnormal orders and orders that Helvecy suspects have not been made in good faith.

ARTICLE 4 - DELIVERY OF PRODUCTS 

All orders will be processed upon receipt of full payment from the Customer. The time required to validate the payment and to ship the order varies according to the payment method chosen. In any case, Helvecy reserves the right not to proceed with the delivery of an order if there is any doubt about the integrity of the payment by the Customer.

The delivery of the ordered products is made to the delivery address indicated by the Customer during the ordering process. Helvecy cannot be held responsible for any error in the delivery address indicated by the Customer.

The average delivery time is 7 to 14 days from the date of receipt of full payment by the Customer.

These times are indicative and may be longer due to strong demand, product scarcity, availability from our suppliers or as a result of the current period. 

The final deadline will be communicated to the Customer by email with the order confirmation.

For any order coming from abroad, the delivery time can vary according to various parameters (means of payment, country of delivery, customs charges...).

You assume all risk and costs associated with shipping and you acknowledge that Helvecy assumes no risk of loss, theft, delay or other damage in connection with the delivery of your order.

You are required to check the Products with all due care immediately upon receipt and to note any manufacturing defects affecting them. Unless notice of defects is sent by registered mail no later than 14 calendar days after delivery, specifying the nature of the defects found, the Products are considered accepted. Defects that could not be detected upon receipt (hidden defects) must be notified to us by registered mail within 10 calendar days of their appearance, failing which they are definitively considered accepted.

ARTICLE 5 - PAYMENT

The site www.helvecy.com uses a secure payment platform that guarantees optimal reliability and protection of your banking data.

5.1. Payment. The Products can be paid for either by the usual means of payment indicated on the Website (bank transfer, credit card, Paypal, Apple Pay, Google Pay), or by external financing under the conditions of Article 5.2 below.

5.2. Application for funding. For products between CHF 2,000 and CHF 15,000, you can apply for financing at 0 %. To do this, you can submit a financing application, subject to acceptance, and enter into a contract with Helvecy. The debt is then transferred to our partner through the financing contract between you and Helvecy. We accept no responsibility for loans or credits approved by our partner. Obtaining financing is subject to the following conditions conditions of our partner In particular, you must be at least 25 years old, a Swiss resident and a Swiss national, or hold a B or C residence permit. Financing contracts must be fully amortized before your 65th birthday. You must provide the required information and documents in the checkout or by email to ensure that your application is processed correctly.

ARTICLE 6 - RETRACTION & RETURNS

The customer has a withdrawal period of 7 calendar days from the receipt of the order placed on our website. The customer must send us by email to Sales@helvecy.com his request for return. The costs of returning the product are at the expense of the Customer, who must ensure that the product is delivered by secure express delivery by the carrier that Helvecy will choose.

Within the framework of a purchase by financing, the legal period of retractation and return governed by the general conditions of our partner begins to run as soon as the financing contract is signed. No watch can be returned after the deadline has passed, except in the case of Article 4 of these general conditions of sale.

Products sold with special conditions, from our Watch Hunter, on request or special orders cannot be returned. Orders placed under these conditions are considered firm and final. 

Unless otherwise stated, Products returned to us will be exchanged or refunded at your option within 30 days of the date we receive them, using the same payment method you used to order the Products.

The refund may be made by the same means of payment as for the purchase or by another means of payment at no additional cost to the Customer. Please note that in the case of payment by credit card, Stripe or Paypal Helvecy will reimburse the Customer by deducting the collection costs associated with the initial payment made by the Customer.

All products must be returned in new condition. It is important that you do not wear the product until you are sure you want to keep it. It is essential that all plastics, labels and protective accessories are intact. 

Helvecy reserves the right to unilaterally cancel an order without justification.

ARTICLE 7: SECURITY OF PAYMENT METHODS

The site www.helvecy.com is the subject of a system of security of the means of payment and personal data: We use the process of encoding SSL, a platform of payment as well as the whole of the processes of scrambling and encoding to protect most effectively possible all the sensitive data related to the means of payment.

ARTICLE 8 - INTELLECTUAL PROPERTY 

The Helvecy brand is a registered trademark at the Federal Institute of Intellectual Property. All texts, comments, works, illustrations and images reproduced on the site www.helvecy.com are reserved under copyright and intellectual property law for the entire world.

ARTICLE 9 - WATCH WARRANTY

All new watches purchased at Helvecy benefit from their factory warranty ranging from two to eight years depending on the brand and are subject to the conditions of use of the watch brand.

Some watches are also accompanied by a Helvecy warranty valid for two years from the date written on it. This card is non-transferable and is only valid for the initial customer. This guarantee is subject to the same conditions of assumption of responsibility of the defects as the guarantee of the Brand. This warranty is only valid at Helvecy.

ARTICLE 10 - APPLICABLE LAW - DISPUTES

The present contract is subject to Swiss law. The language of this contract is French.

In the event of a dispute, the Swiss courts of the jurisdiction of the registered office of Helvecy will have exclusive jurisdiction.

In case of discrepancies between the general terms and conditions in different languages, the French text shall prevail.

ARTICLE 11 - PERSONAL INFORMATION

Helvecy is registered in the commercial register of the canton of Vaud under the number CHE-152.495.069. Helvecy undertakes not to divulge to third parties the information, considered as confidential, that you communicate to it. It will only be used to process your order and to reinforce and personalize the communication and product offer reserved for Helvecy's customers, in particular through the newsletters to which you have subscribed. In addition, the Helvecy.com platform uses cookies to better meet the expectations of its customers and visitors. Cookies are therefore only used by Helvecy to improve the personalized service that is intended for you.